Welcome to Vivora Style. We're committed to making your shopping experience simple, secure, and convenient. Below you'll find answers to frequently asked questions about orders, shipping, returns, payments, and customer support.

If you need additional assistance, please contact our customer support team.

Orders

How do I place an order?

Browse our collections, select an item and any available size or color options, add the item to your shopping cart, and proceed to our secure checkout to complete your purchase.

Will I receive an order confirmation?

Yes. Once your order has been successfully placed, you will receive a confirmation email containing your order details.

Can I modify or cancel my order?

If you need to modify or cancel an order, please contact us within 12 hours of placing it. Once an order has entered processing or has been shipped, modifications or cancellations may no longer be possible.

Do you offer gift wrapping?

At this time, we do not offer gift wrapping, gift messages, or personalized packaging.

Shipping & Delivery

Where do you ship?

Vivora Style currently ships exclusively within the United States.

How much is shipping?

We offer Free Standard Shipping on U.S. orders of $70 or more. Orders under $70 are charged a $5.00 standard shipping fee.

How long does delivery take?

Orders are typically processed within 1–3 business days. Standard shipping generally takes 7–12 business days after processing.

How can I track my order?

After your order has been shipped, you will receive a tracking email. Please allow 24–48 hours for tracking information to update after the carrier scans your package.

Do you offer express shipping?

Currently, we offer Standard Shipping only.

What if my package is delayed, damaged, or incorrect?

If your package arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. For delayed or missing shipments, contact us with your order number and we will assist you as appropriate.

Returns & Refunds

What is your return policy?

Eligible items may be returned within 30 days of delivery. Returned products must meet the conditions described in our Refund Policy, including being unworn, unused, and in their original condition.

Do I have to pay for return shipping?

For approved returns, Vivora Style provides a prepaid return shipping label at no additional cost.

Is there a restocking fee?

No. We do not charge a restocking fee for approved returns.

When will I receive my refund?

Once your return has been received and inspected, approved refunds are issued to your original payment method. Refunds are generally processed within 10 business days after approval.

Do you offer exchanges?

We currently do not process direct exchanges. If you need a different size, color, or style, you may return the eligible item and place a new order.

Payments

Which payment methods do you accept?

We accept payment methods available during checkout, which may include:

• Visa
• Mastercard
• American Express
• Discover
• Shop Pay
• PayPal
• Apple Pay
• Google Pay

Available payment methods are displayed at checkout.

What currency do you use?

All prices displayed on our website are listed in U.S. Dollars (USD).

Is my payment information secure?

Payments are processed through Shopify and/or applicable payment providers using secure payment processing systems. Vivora Style does not directly store your full payment card details.

Are taxes included?

Any applicable sales tax will be calculated and displayed during checkout based on your shipping address and applicable tax requirements.

Store Information

What is Vivora Style?

Vivora Style is an online fashion store serving customers in the United States and offering clothing, footwear, and fashion accessories.

How can I contact customer support?

Our support team can assist with orders, shipping, returns, payments, and general inquiries.

Support Email: support@vivorastyle.com

Support Phone: +1 (315) 202-9753

Website: https://vivorastyle.com

What are your customer support hours?

Our customer support team is available:

Monday – Friday
9:00 AM – 5:00 PM

Contact Information

Vivora Style

Email: support@vivorastyle.com

Phone: +1 (315) 202-9753

Address: 9 Eisenhower Ct, Coram, New York11727, United States