Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- Unworn and unused
- In the same condition that you received it
- With original tags attached, where applicable
- In its original packaging, where applicable
You will also need your receipt or other proof of purchase.
How to Start a Return
To start a return, please contact us at support@vivorastyle.com before sending the item back.
Returns should be sent to:
Vivora Style
9 Eisenhower Ct, Coram, New York 11727, United States
If your return is approved, we will provide a prepaid return shipping label at no additional cost to you, along with instructions on how and where to send your package.
Items sent back without first contacting us and receiving return approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it and contact us promptly if:
- The item is damaged
- The item is defective
- You received the wrong item
Please include your order number and, when applicable, clear photos of the item and packaging. We will review the issue and provide instructions for the next steps.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including:
- Custom or personalized products
- Special-order products, where applicable
- Sale items
- Gift cards
If you are unsure whether a specific item is eligible for return, please contact us at support@vivorastyle.com before sending the item back.
Exchanges
We currently do not process direct exchanges.
If you need a different size, color, or style, you may return the eligible item according to this policy. Once the return is approved, you can place a separate order for the replacement item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional time to process and post the refund to your account.
If more than 10 business days have passed since your refund was approved, please contact us at support@vivorastyle.com.
Contact Us
If you have any questions about this Refund Policy or the return process, please contact us:
Vivora Style
Email: support@vivorastyle.com
Phone: +1 (315) 202-9753
Address: 9 Eisenhower Ct, Coram, New York 11727, United States